Frequently asked questions.

Where is your location and where do I park?

We are located in the courtyard behind açai brothers. Please see the map below for reference. Large local parking space entrance is located off Mary street. Look for the blue [P] signage.

Do I need to wash my hair before my appointment?

Your hair shouldn’t be excessively dirty before a color appointment, as product buildup can affect the results. However, for head spa services, feel free to come in with your hair as dirty as you like!

What should I bring to my appointment?

Just yourself! Everything you need for your treatment will be provided at the studio.

How early should I arrive?

Please allow enough time to park and make your way to the salon. Arriving on time is ideal, as the door may be closed during head spa services if you arrive too early.

Can I book a service if I have a sensitive scalp or allergies?

Yes! Our treatments use organic, toxin-free products, and we can customise them to suit your specific needs.

Can I book multiple services in one appointment?

Absolutely! Let us know your preferences, and we’ll tailor your experience to include everything you need.

Do you offer gift vouchers?

Yes, we do! Our gift vouchers are perfect for sharing the Whole Soul Studio experience with someone special.

What if I need to cancel or reschedule?

We understand life happens! Please see our policy page, with all the relevant information.